Knowledge Base

All published support articles.

SSO + SAML setup (Okta, Azure AD, Keycloak) - Identity
End-to-end guide to wiring third-party identity providers into the DarkCoders CISO Keycloak realm.
Data residency binding (per-tenant geo) - Residency
How DarkCoders enforces data location at the storage layer per tenant.
Vulnerability SLA (Critical 7d / High 30d / Medium 90d / Low 365d) - Vuln Mgmt
Patch SLA windows, exception process, and KEV automatic uplift.
Invoices, billing cycle, and Stripe portal - Billing
Where to find invoices, how billing cycles work, and how to update cards.
DLP policy block - what to do - DLP
When your action is blocked by a DLP rule, here's how to identify the rule, request a one-time exception, or update the policy.
Honeytoken triggered - investigation playbook - Deception
Z.353 honeytoken telemetry routing + investigation steps.
MFA step-up challenge - troubleshooting - Auth
Why you saw an MFA prompt and how to resolve common issues.
Status page interpretation - Status
How to read the public status page at status.darkcoders.com.
Attestation requests (SOC 2 / ISO 27001 / NCA reports) - Compliance
How to request your tenant's compliance attestation document.
Post-quantum cryptography migration - Crypto
Z.296 PQC wave overview, current Kyber+Dilithium status, migration timeline.